Refund policy
At Opal & Rose Cosmetics, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible.
1. Eligibility for Refunds
Products must be unused, unopened, and in their original packaging to qualify for a refund.
Products that are damaged or defective upon arrival are eligible for a full refund or replacement.
Certain items, such as personal care products (e.g., lipsticks, mascaras, skincare items that have been opened), may not be eligible for return due to hygiene reasons. Please check the product description for specific details.
2. Refund Request Period
Refund requests must be submitted within 14 days of receiving your order.
To initiate a refund, please contact our Customer Support team at support@opalrosebeauty.com with your order number and details about the item you wish to return.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days using the original payment method.
Please note that shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or defective.
4. Exchanges
If you received a damaged or incorrect item, we are happy to offer an exchange.
Please contact us at support@opalrosebeauty.com within 14 days of receiving your order to arrange an exchange.
5. Non-Returnable Items
- Opened cosmetics or personal hygiene products.
- Gift cards or promotional items.
6. How to Return
- Contact our Customer Support team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the package to the return address provided by our support team.
- Keep your tracking number for reference until your refund is processed.
Contact Us
If you have any questions about refunds or returns, please contact us:
Opal Rose Cosmetics
Email: support@opalrosebeauty.com
Phone: 951-733-9884