FAQ
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How long will my order take to arrive?
Most orders ship within 1–2 business days. Delivery usually takes 3–7 business days within the U.S., depending on your location and shipping method.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50. Expedited options are available at checkout for faster delivery.
Can I track my order?
Absolutely! Once your order ships, we send a tracking number via email so you can monitor your package until it arrives.
Do you ship internationally?
Currently, we only ship within the United States. We hope to offer international shipping soon—sign up for our newsletter for updates.
Are your products cruelty-free?
Yes! All Opal & Rose products are cruelty-free and never tested on animals. We care about ethical beauty.
Are your products safe for sensitive skin?
Most of our products are gentle and suitable for sensitive skin. Check the ingredient list for specifics and patch-test if you have allergies.
Do your products contain parabens or sulfates?
No. Our products are made without parabens, sulfates, or harsh chemicals. We focus on safe, high-quality ingredients.
Can I use your makeup on acne-prone skin?
Yes! Many of our products are non-comedogenic, meaning they won’t clog pores. Always check product details for skin-specific recommendations.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Can I change or cancel my order?
You can cancel or modify orders within 1 hour of purchase. After that, we start processing, and changes aren’t possible.
Is it safe to shop on your website?
Yes! Opal & Rose uses secure encryption to protect your personal and payment information. Your data is safe with us.
What is your return policy?
You can return unused products within 30 days for a full refund. Opened or used items may not be eligible for return.
How do I exchange a product?
To exchange, contact our support team with your order number. We’ll guide you through the process and ship the replacement quickly.
How long does it take to get a refund?
Refunds are processed within 5–7 business days after we receive your returned item. The amount is returned to your original payment method.
Do you offer discounts or promo codes?
Yes! Sign up for our newsletter for exclusive discounts, seasonal offers, and special promotions directly to your inbox.
Can I use multiple promo codes at once?
Only one promo code can be applied per order. Choose the code with the best discount for your purchase.
Do you have a loyalty program?
Yes! Our loyalty program rewards points for every purchase. Points can be redeemed for discounts on future orders.
How do I choose the right foundation shade?
Use our online shade guide or swatch tester. Consider your skin tone and undertone for the best match.
How should I store my cosmetics?
Keep products in a cool, dry place, away from direct sunlight. Close lids tightly to preserve quality and prevent contamination.
How long do your products last?
Shelf life varies, but most products last 12–24 months unopened. Opened items should be used within 6–12 months for best results.